Frequently Asked Questions

Shipping FAQs

What is Registered Mail?

Registered Mail is registered by the post office when sent in order to assure safe delivery, it provides more control than regular mail as it has a tracking number. This type of mail can only be received by the destinatary written on the parcel and upon delivery, they may ask for an ID and signature.

Tracking number example: RP483213948MX

How does international postal service work?

To put it simply, the international postal service is an agreement between two countries who form part of the Universal Postal Union (UPU), to deliver a letter/parcel. This means that your country's postal service will deliver it to you (E.g. USPS, Royal Mail, La Poste)

Its main difference from private services like FedEx, DHL and UPS, is that it is reliant on commercial flights. This is why it tends to be much slower.

We like to segment the entire process into 5 stages:

  • STAGE 1 - The parcel is dispatched at a post office in the origin country.
  • STAGE 2 - The parcel is transferred to an international airport.
  • STAGE 3 - The origin country notifies the destination country.
  • STAGE 4 - The parcel is sent from the origin country in a commercial flight.
  • STAGE 5 - The destination country receives and delivers the parcel.

How can the shipping be free?

No one likes unexpected fees at checkout, and it's not very customer friendly to charge for standard air mail which can take a few weeks to arrive. What you see in your cart is the final amount to pay. We think that our products are fairly priced and we will continue to absorb the shipping fees for as long as we can.

What happens if I'm not home when the package arrives?

  • Registered Mail

If you're not home at the time of delivery, the courier will not be able to deliver the parcel. In which case, they should leave a note at your door notifying you about the attempted delivery and specify the nearest post office.

Some postal services let you reschedule the delivery, so make sure to call them and ask. If the parcel goes back to the post office, they normally hold it for 30 days before it returns to the recipient (us) if no one claims it in that time-frame.

  • Fedex

They are much more flexible and they may leave the parcel at your door or let a family member receive it.

What does the status of my parcel mean? (Postal Service)

Here's a summary of Mexico Post's shipping updates:

1. Administración Postal Cholula de Rivadabia, Pue., En tránsito hacia destino

Your parcel was handed to our local post office in Puebla, Mexico. This is the moment where the tracking number is generated and we mark your order as shipped with the tracking link.

2. Oficina Operativa BJ REG EXP, CDMX, Recepción en Oficina de Correos

Your parcel has arrived at the Mexico City international airport (Benito Juarez), ready for processing.

3. Oficina de Cambio México, En zona de intercambio int. hacia el país destino, previo Aduana

Your parcel has entered the exchange zone to the destination country, the customs inspection process begins.

4. COM Benito Juarez Int. D.F., Pieza depositada en valija y enviada a oficina del País destino

Your parcel cleared customs! It is now deposited in an airplane and sent to the destination country.

Why has my parcel not arrived yet?

There are a number of reasons as to why a parcel may be delayed, we urge you to be patient when it comes to the shipping process.

Here are the most common reasons:

  1. Incorrect address
  2. Customs delay
  3. Natural disasters
  4. Political conflicts
  5. Logistics issue
  6. Holidays/Festive days
  7. Airport backlog
  8. Bad luck

If you feel like your order is severely delayed, feel free to contact us and we'll give you the most accurate status of your parcel we can provide or a solution (if it applies).

What happens if I submitted a fake address/phone?

Introducing fake info is not a good practice when buying goods online.

For the best customer experience, please introduce a real home address and phone number. Otherwise your credit card may get declined, your parcel may get detained in customs or in other cases, your order will not get delivered.

We only use the customer address and phone for shipping purposes.

Where is the parcel shipped from?

All parcels are sent from Puebla, Mexico.